Routes

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In this tab you can configure and manage the routes to all the destinations you offer.

Figure 29. Routes Window.

Figure 29 shows the Routes Window. Following is an explanation of each field of the table:

• Position

This field denotes the order in the RG Out to be followed when a provider does not connect a call. The call is re-routed to the next RG Out of the list. This field applies when the Least Cost Routing scheme is used.

• Resource Group

These are the Resource Group IDs that compose the route.

• Resource Group Description

This field contains the name of the carrier and other details of the Resource Group.

• Percentage

If the route works under the percentage scheme, this field denotes the percentage of traffic managed per Resource Group.

• Modified

The system fills this field automatically with the date of the last modification of the route.

To create a route:

1. Click “Add”. The following window will appear:

Figure 30. Route Creation Window.

1. Enter the Route ID or select it from a drop - down list, and enter the Route Description.

1. Select the Search Type and the Reroute value from a drop –down list. Reroute means the disconnection cause code to be used to reroute within the same route.

1. Click “Save” to confirm the changes or close the window to discard them.

1. When you click “Save”, you will be redirected to the following window:

Figure 31. Route Configuration Window -1.

1. Drag the Resource Groups that will compose your route from the list on the left and drop them under the route you are configuring. Figure 32 shows an example where the automatic routing module is routing part of the traffic, according to the percentage it is given.

Figure 32. Route Configuration Window - 2.

1. You can re-order the Resource Groups by dragging them and dropping them in another position. This is useful to determine the position of the RG Out when working under Least Cost Route scheme.

1. If working under the percentage scheme, you can edit the percentage of calls the Resource Groups are going to manage (see Figure 33).

Figure 33. Route Configuration Window - 3.

You can track the percentage distribution in the cell under Percentage (Figure 34).

Figure 34. Route Configuration Window - 4.

1. Click “Save” to confirm the changes.

1. To go back to the Routes list, click on Route in the Main Menu bar.

To delete an existing route select the check box next to the route and click “Delete”. A confirmation window will appear.

To edit an existing route:

1. Click “Edit”. The following window will appear:

Figure 35. Route Edition - 1.

1. You can add new Resource Groups or remove the existing ones by dragging them and dropping them back on the list to the left.

1. You can edit the Search Type and percentage of each Resource Group. You can also change the order of the Resource Groups.

1. Click on [[Image:]] to display the list of Partitions, RG and clients affected by the edition (Figure 36).

Figure 36. Route Edition - 2.

1. Click “Save” to confirm the changes.

1. Go back to the Routes List.

To replace a Resource Group in the routes it takes part:

1. Click on “Replace RG”. The following window will appear:

Figure 37. Resource Group Replacement.

1. Enter the Resource Group Description you want to replace and the new description.

1. Click “Apply” and confirm the changes by clicking “Save”.