Difference between revisions of "Configure agent link here"
| Line 6: | Line 6: | ||
To add user to call center agent list, click on Add Agent from Call Center Agents page: | To add user to call center agent list, click on Add Agent from Call Center Agents page: | ||
[[File: SkyCentralAddAgent.png]] | [[File: SkyCentralAddAgent.png]] | ||
| − | + | The pull down list for Agents field lists all the users within enterprise whom can be added as an agent: | |
[[File: SkyCentralAgentPullDown.png]] | [[File: SkyCentralAgentPullDown.png]] | ||
For users who have multiple extensions, user can select the specific extension as the call center Contact number: | For users who have multiple extensions, user can select the specific extension as the call center Contact number: | ||
Revision as of 12:17, 13 July 2020
Click Here to return to Call Center Functions: Back
To add or manage call center agents, click on Agent from Call Center page:
To add user to call center agent list, click on Add Agent from Call Center Agents page:
The pull down list for Agents field lists all the users within enterprise whom can be added as an agent:
For users who have multiple extensions, user can select the specific extension as the call center Contact number:
Agent can select the default status from this configuration page:
To delete an agent from a call center queue, from Agents page, select the agent needs to be removed, in the following example, joe@test.com:
Update Agent page will pop up. Click on "Delete Agent", agent joe@test.com will be deleted from the agent list:
Note: All timer values on Agents page are in seconds.
