Difference between revisions of "Configure agent link here"
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To add user to call center agent list, click on Add Agent from Call Center Agents page: | To add user to call center agent list, click on Add Agent from Call Center Agents page: | ||
[[File: SkyCentralAddAgent.png]] | [[File: SkyCentralAddAgent.png]] | ||
| − | Agents' pull down | + | Agents' pull down lists all the users within the same enterprise. Any valid user can be added as an agent: |
[[File: SkyCentralAgentPullDown.png]] | [[File: SkyCentralAgentPullDown.png]] | ||
For users who have multiple extensions, user can select the specific extension as the call center Contact number: | For users who have multiple extensions, user can select the specific extension as the call center Contact number: | ||
Revision as of 10:26, 13 July 2020
Click Here to return to Call Center Functions: Back
To add or manage call center agents, click on Agent from Call Center page:
To add user to call center agent list, click on Add Agent from Call Center Agents page:
Agents' pull down lists all the users within the same enterprise. Any valid user can be added as an agent:
For users who have multiple extensions, user can select the specific extension as the call center Contact number:
Agent can select the default status from this configuration page:
Note: All timer values on Agents page are in seconds.
