Deviation

This functionality is very useful to locate potential problems or unusual behavior of your traffic in the previous hour (by default). The Events Color Codification of Table 1 is used to denote such cases.

Deviation -> Incoming

In this screen you can locate specific changes in your incoming traffic behavior. You can narrow your search using the following options:

• Top New Traffic: This option presents new traffic coming to your network, new routes or, customers that have started to send traffic.

• Top Increase: Denotes an unusual increase of traffic on a destination or route compared to the typical ranges of the route.

• Top Decrease: Shows the abnormally low values of traffic of a route compared to its typical performance.

• All Traffic: Compiles all the events of your routes.

You can also narrow your search for a specific timeframe by using the Search by Date Window.

Figure 28. Levels of Detail in the Deviation -> Incoming Window.

• Once you go to Deviation -> Incoming, your screen will show you a complete list of events sorted by customer (level 1).

• Click on a destination and you will have a list of providers for that destination.

• In this level you can locate the provider that shows unusual values (level 2).

• In level 3 you have the CDR for that route.

Figure 29. Sub Level of Detail in the Deviation -> Incoming Window – Level A

• Now, to enter level A click on a carrier. You will see a complete list of destinations for that carrier.

• Here you have two options: you can see the performance of one destination or the performance of a specific Dial Code.

• In the next level you can determine the provider that is showing unusual values of traffic.

Deviation -> Outgoing

This section describes the unusual events in your outgoing traffic. It has a similar structure as Deviation -> Incoming.

Figure 30. Levels of Detail in the Deviation -> Outgoing Window – Level A

• In level 1 you have the list of providers and destinations that show an unusual behavior.

• If you click on one of them you will see a complete list of destinations for that carrier (level 2).

• You can click on a destination or you can expand it to access a list of dial codes and then select one (level 3).

• In level 4, you have the CDR for each case.

Figure 31. Sub Level of Detail in the Deviation -> Outgoing Window – Level A

Now, in level 1 if you click on a destination (level A) you will retrieve a list of customers for that destination and then, the CDR.