Call center status link here

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Click Here to return to Call Center Functions: Back


Activities for the call centers can be viewed from call center status page: 

      SkyCentralCCStatus.png

Admin user can select which call center queue he/she wants to monitor by select the queue from the Queue Name pull down. All agents in this call center queue, along with their call center status, will be displayed. 

      SkyCentralSelQName.png

As the incoming calls arrive on the call center queue, caller information will be displayed on the call center queue status page and agent status will be updated: 

      SkyCentralInbound.png

When the call is answered, the Total Answered count will be incremented. Both caller and agent status will be updated as well: 

      SkyCentralAns.png
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