Configure tier link here

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Agents can be organized by tiers. Click on Tiers from the Call Center page to view and manager tier setup: 

      SkyCentralTier.png

To add an agent to the tier list, click on Add Tier: 

      SkyCentralAddTier.png

Select the agent whom needs to be added to the tier list: 

      SkyCentralAddTier-1.png

And the call center queue the agent should be assign to: 

      SkyCentralAddTier-2.png

The tier level and the position in the queue should also be defined for this agent.

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