Configure call center link here

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Revision as of 14:56, 9 July 2020 by Liliu (talk | contribs)
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Click Here to return to Call Center Functions: Back


To add or manage a call center queue, click on Call Center Queues from Call Center page:

      SkyCentralCallCenterQueue.png

From this page, admin user can add a new call center queue or reload call center:

      SkyCentralCallCenterReload.png

Strategy field defines way the Sky DANCE system will hunt the agents. For example, if "longest idle agent" is selected, the agent who has not been off the call for the longest time (idle) will get the next call.

      SkyCentralCallCenterStrategy.png