Select On-Hold Music

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Sky Central users can select to play an announcement/music when putting the caller on-hold. This setting is configured by: 1. Click on the Settings table 2. Click on "Greeting, Recording & Hold Music" link 3. Click on "Hold Music" arrow

From the page, users can:

1. Off: Turn off the play announcement/music when putting the caller on-hold. With the Off option, callers will hear silence when he/she is put on-hold. 2. System: Users can choose the announcement/music which system admin had uploaded to the system from the pull down menu. 3. Custom: A custom greeting can be uploaded to the system from the user's desktop by selecting the file from the "Browse" pop-up, followed by Upload action. The uploaded can be played back when the user clicking on the Play button. The music file can also be downloaded to user's local desktop by clicking on the Download button.

Here is an example of the setting when the user wants to play "ivr-generic_gretting.wav" file as the customized announcement.