Ring Groups

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Menu: Apps -> Ring Groups

Ring Groups can be set up to ring multiple registered endpoints.

Installation

Ring groups use the database to get the list of destinations to call on demand.

Fields

Name Simply the meaningful name of the Ring group (shows after the Extension in menu selections).

Extension the Dial-able extension for this group standard config states as a 2-7 number extension

Strategy The selectable way in which the destinations are being used.

       Simultaneous [description needed]
       Sequence  Where order that is lower goes first [description needed]
       Enterprise [description needed]
       Rollover [description needed]
       Random [description needed]

Destinations The extensions that this ring group applies to.

       Prompt   where you determine if the call must have a dial to confirm before a pickup event

CID Name Prefix the string that is added to the caller ID when it displays on the ringing extension

CID Number Prefix the Number that is added to the caller ID when it displays on the ringing extension

Ring Back What the caller hears when they are waiting for the Destinations Extensions to answer

Context the grouping that this ring group will search as specified in the configuration of your Extensions (if this excludes an extension it will not ring)

Troubleshooting

To troubleshoot ring groups should check the Sky Networks cli to see if you are getting errors.

File permissions can prevent the file from being updated. Make sure that the web server has access to write tot he sky/scripts directory and sub-directories.

Test the odbc connection with isql SkyPBX being the name of the DSN you may also need to provide the username and password to the database.

isql -v SkyPBX username password