Difference between revisions of "Time Based Call Handling"
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5. Select the day of the week where hours should be defined | 5. Select the day of the week where hours should be defined | ||
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6. Select "Open" or "Closed" radio button. "Open" hours will be handled as "User Hours" and "Closed" hours will be handled as "After Hours" for "Call Handling". | 6. Select "Open" or "Closed" radio button. "Open" hours will be handled as "User Hours" and "Closed" hours will be handled as "After Hours" for "Call Handling". | ||
Revision as of 10:49, 14 January 2020
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Users may choose to handle the calls differently base on the time of the day or the day of the week. For instance, an user can forward the calls to voicemail at nights and weekends while forwarding the calls to his/her cellphone during the days on the week days.
To define the hours when the calls should be handled differently:
1. Click on "Settings" tab
2. Click on "Call Handling" link
3. Click on "User Hours" Arrow
4. Check the "Custom Hours" radio button
5. Select the day of the week where hours should be defined
6. Select "Open" or "Closed" radio button. "Open" hours will be handled as "User Hours" and "Closed" hours will be handled as "After Hours" for "Call Handling".
To specify how the after hour calls be handled:
1. Click on "Settings" tab
2. Click on "Call Handling" link
3. Click on "After Hours Setup" Arrow
During the off hours, calls can be sent to voicemail directly without ringing the extension/DID, forward to the numbers in the follow-me list or the number in the unconditional forwarding.
The follow-me number(s) needs to be enabled (checked as Active) when forwarding off hour calls to follow-me number(s).
The unconditional forwarding number needs to be configured (does not have to be activated) when forwarding off hour calls to the unconditional forwarding number.
The after hour calls will be sent to voicemail if unconditional forwarding number is not configured but being selected or when no follow-me number is enabled.
During the "User Hours", the calls can be forwarded to different internal or external numbers in sequential order by defining "Ring For (Seconds)". If the call is not answered during the number of "ring seconds" defined on this page, the next active number (with higher number ID) will be tried next. <extension>@domain, 103*company1.sky-networks.com in this example, indicates the call should be rerouted to extension 103, which will include the voicemail for 103 when it is not answered.
