Configure agent link here

Click Here to return to Call Center Functions: Back

To add or manage call center agents, click on Agent from Call Center page:

To add user to call center agent list, click on Add Agent from Call Center Agents page:

The pull down list for Agents field lists all the users within enterprise whom can be added as an agent:

For users who have multiple extensions, user can select the specific extension as the call center Contact number:

Agent can select the default status from this configuration page:

To delete an agent from a call center queue, from Agents page, select the agent needs to be removed, in the following example, joe@test.com:

Update Agent page will pop up at this time. Click on "Delete Agent", agent joe@test.com will be deleted from the agent list:

Note: All timer values on Agents page are in seconds.