Difference between revisions of "Configure call center link here"
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[[File: SkyCentralCallCenterReload.png]] | [[File: SkyCentralCallCenterReload.png]] | ||
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[[File: SkyCentralCallCenterStrategy.png]] | [[File: SkyCentralCallCenterStrategy.png]] | ||
Revision as of 07:37, 13 July 2020
Click Here to return to Call Center Functions: Back
To add or manage a call center queue, click on Call Center Queues from Call Center page:
From this page, admin user can add a new call center queue or reload call center:
Strategy field defines the way Sky DANCE system hunts for the agents. For example, if "longest idle agent" is selected, the agent who has been off the call for the longest time (idle) will get the next call.
"Max Wait Time With No Agent Time" is the timer value which triggers "Timeout Action" when no agent is available to pickup the incoming call.
The unanswered calls can be terminated, transfer to another extension, extension group or another call center queue. The call can also be routed a the voicemail of any extension:
