Difference between revisions of "Configure call center link here"
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(Created page with "Click Here to return to Call Center Functions: '''Back''' To add or manage a call center queue") |
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| − | To add or manage a call center queue | + | To add or manage a call center queue, click on Call Center Queues from Call Center page: |
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| + | [[File: SkyCentralCallCenterQueue.png]] | ||
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| + | From this page, admin user can add a new call center queue or reload call center: | ||
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| + | [[File: SkyCentralCallCenterReload.png]] | ||
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| + | Strategy field defines way the Sky DANCE system will hunt the agents. For example, if "longest idle agent" is selected, the agent who has not been off the call for the longest time (idle) will get the next call. | ||
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| + | [[File: SkyCentralCallCenterStrategy.png]] | ||
Revision as of 14:56, 9 July 2020
Click Here to return to Call Center Functions: Back
To add or manage a call center queue, click on Call Center Queues from Call Center page:
From this page, admin user can add a new call center queue or reload call center:
Strategy field defines way the Sky DANCE system will hunt the agents. For example, if "longest idle agent" is selected, the agent who has not been off the call for the longest time (idle) will get the next call.
