Difference between revisions of "Time Based Call Handling"

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Users may choose to handle the calls differently base on the time of the day or the day of the week.  For instance, an user can forward the calls to voicemail at nights and weekends while forwarding the calls to his/her cellphone during the days on the week days.
 
Users may choose to handle the calls differently base on the time of the day or the day of the week.  For instance, an user can forward the calls to voicemail at nights and weekends while forwarding the calls to his/her cellphone during the days on the week days.
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Sky Central offers different way to handle the incoming calls:
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1. Use Follow Me numbers: can be configured in multi-ring or sequential-ring fashion by adjusting the ring delay time.
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[[File:SkyCentralFollowMe.png]]
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2. Use Call Forwarding base on the user condition at the time. Incoming calls can be forwarded to one number when the number is busy and be forwarded to a different number when the endpoint is not registered. Unconditional forwarding, which will be check first, can be set to a different number.
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[[File:SkyCentralForwarding.png]]
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3. Do not Disturb: which will send the call to voicemail.
  
 
To define the hours when the calls should be handled differently:
 
To define the hours when the calls should be handled differently:
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1. Click on "Settings" tab
 
1. Click on "Settings" tab
  
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2. Click on "User Hours & Call Handling" link
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2. Click on "Call Handling" link
  
 
3. Click on "User Hours" Arrow
 
3. Click on "User Hours" Arrow
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[[File:SkyCentralUserHours.png]]
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[[File:SkyCentralCustomHours.png]]
  
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4. Check the "Specify Hours" radio button
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4. Check the "Custom Hours" radio button
  
 
5. Select the day of the week where hours should be defined
 
5. Select the day of the week where hours should be defined
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[[File:SkyCentralSpecifyHours.png]]
 
  
 
6. Select "Open" or "Closed" radio button.  "Open" hours will be handled as "User Hours" and "Closed" hours will be handled as "After Hours" for "Call Handling".
 
6. Select "Open" or "Closed" radio button.  "Open" hours will be handled as "User Hours" and "Closed" hours will be handled as "After Hours" for "Call Handling".
  
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[[File:SkyCentralDefineHours.png]]
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[[File:SkyCentralUpdateHours.png]]
  
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To specify how the calls should be handled:
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To specify how the after hour calls be handled:
  
 
1. Click on "Settings" tab
 
1. Click on "Settings" tab
  
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2. Click on "User Hours & Call Handling" link
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2. Click on "Call Handling" link
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3. Click on "Call Handling" Arrow
 
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[[File:SkyCentralCallHandling.png]]
 
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Calls can be handled differently during the "User Hours" and "After Hours".  During the "User Hours", the calls can be forwarded to different internal or external numbers in sequential order by defining "Ring For (Seconds)". If the call is not answered during the number of "ring seconds" defined on this page, the next active number (with higher number ID) will be tried next.
 
  
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[[File:SkyCentralCallHandleUserHour.png]]
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3. Click on "After Hours Setup" Arrow
  
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After hour calls can be:
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[[File:SkyCentralAfterHours.png]]
  
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1. Send to voicemail directly, without ringing the extension/DID
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During the off hours, calls can be sent to voicemail directly without ringing the extension/DID, forward to the numbers in the follow-me list or the number in the unconditional forwarding.
  
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2. Forward calls to the "Follow Me" list as defined in "User Hours"
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The follow-me number(s) needs to be enabled (checked as Active) when forwarding off hour calls to follow-me number(s).
  
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3. Unconditionally forwarding calls to a specific number
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The unconditional forwarding number needs to be configured (does not have to be activated) when forwarding off hour calls to the unconditional forwarding number.
  
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[[File:SkyCentralAfterHour.png]]
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The after hour calls will be sent to voicemail if unconditional forwarding number is not configured but being selected or when no follow-me number is enabled.

Latest revision as of 12:52, 14 January 2020

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Users may choose to handle the calls differently base on the time of the day or the day of the week. For instance, an user can forward the calls to voicemail at nights and weekends while forwarding the calls to his/her cellphone during the days on the week days.

Sky Central offers different way to handle the incoming calls:

1. Use Follow Me numbers: can be configured in multi-ring or sequential-ring fashion by adjusting the ring delay time.

SkyCentralFollowMe.png

2. Use Call Forwarding base on the user condition at the time. Incoming calls can be forwarded to one number when the number is busy and be forwarded to a different number when the endpoint is not registered. Unconditional forwarding, which will be check first, can be set to a different number.

SkyCentralForwarding.png

3. Do not Disturb: which will send the call to voicemail.

To define the hours when the calls should be handled differently:

1. Click on "Settings" tab

2. Click on "Call Handling" link

3. Click on "User Hours" Arrow SkyCentralCustomHours.png

4. Check the "Custom Hours" radio button

5. Select the day of the week where hours should be defined

6. Select "Open" or "Closed" radio button. "Open" hours will be handled as "User Hours" and "Closed" hours will be handled as "After Hours" for "Call Handling".

SkyCentralUpdateHours.png

To specify how the after hour calls be handled:

1. Click on "Settings" tab

2. Click on "Call Handling" link

3. Click on "After Hours Setup" Arrow

SkyCentralAfterHours.png

During the off hours, calls can be sent to voicemail directly without ringing the extension/DID, forward to the numbers in the follow-me list or the number in the unconditional forwarding.

The follow-me number(s) needs to be enabled (checked as Active) when forwarding off hour calls to follow-me number(s).

The unconditional forwarding number needs to be configured (does not have to be activated) when forwarding off hour calls to the unconditional forwarding number.

The after hour calls will be sent to voicemail if unconditional forwarding number is not configured but being selected or when no follow-me number is enabled.

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