Difference between revisions of "Sky PBX Features"
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Announcements Setup a recording for the auto attendant that provides announcement to callers. (See IVR Menus ) | Announcements Setup a recording for the auto attendant that provides announcement to callers. (See IVR Menus ) | ||
| − | + | * Auto Attendant:Create a structured interactive voice prompt for callers to use to interact with the PBX | |
| − | + | * Call Barge/Eavesdrop/Intercept: Listen into an active call from another extension. | |
| − | Listen into an active call from another extension. | + | * Call Block: Block inbound calls by the caller id. |
| − | Call Block | + | * Call Broadcast: Create a recording and select one or more groups to have the system call and play the recording. |
| − | Block inbound calls by the caller id. | + | * Call Center: Creates a robust call center environment with agent tiers. |
| − | Call Broadcast | + | * Call Forward: Forward to another extension or to any phone number. |
| − | + | * Call Monitoring: View which extensions are currently in a call. (see Active Extensions) | |
| − | Call Center | + | * Call Pickup: For a particular extension or any extension that is currently ringing. |
| − | + | * Call Queues: Load calls into queues so they can be answered in the order they came into the queue. | |
| − | Call Forward | + | * Call Recordings: Record all or some calls or parts of the call. |
| − | + | * Call Attended Transfer: Transfer the active call to another internal or external call. Also known as a warm transfer. | |
| − | Call Monitoring | + | * Call Blind Transfer: Transfer the call from one extension to another without talking to the terminating extension |
| − | + | * Call Waiting: A beep while on a call and to toggle between two different calls. | |
| − | + | * Caller ID: Support for customization and supporting providers | |
| − | Call Pickup | + | * Conference: Set up voice and video conference calls, is optionally secure with a PIN number, and can transfer current calls to a conference. Interactive conference control provides ability to see the list of callers in the conference and manage the volume, see who is talking, kick, mute, unmute, profiles and controls. |
| − | + | * Video Conference: With Sky View WebRTC based video conferencing is built in. | |
| − | Call Queues Load calls into queues so they can be answered in the order they came into the queue. | + | * Dial by Name (*411): Search by first name or last name to find extension numbers on the system. |
| − | Call Recordings | + | * Direct Inward System Access (DISA):Gives ability to call into the system, put in a pin code, and then call back outbound. |
| − | + | * Device Provisioning: From Advanced > Default Settings you can enable provisioning for devices. Contacts used as Directory for the phones, vendor list and functions can be enabled or disabled. Support for memory, expansion (side cars), and programmable keys. Configure SIP endpoints for Yealink, Polycom, Cisco, Aastra and several other brands. | |
| − | Call Attended Transfer | + | * Do Not Disturb (DND): Direct calls to voicemail by default however there is an option when using do not disturb to send the call to an alternative destination. |
| − | + | * Fax Server: A virtual fax machine that can send and receive faxes with advanced features. | |
| − | Call Blind Transfer | + | * Follow Me: Allows calling multiple extensions or external numbers. |
| − | + | * Music on Hold: Allows multiple categories of music on hold that can be set globally or per domain. Can inject additional audio on intervals such as ‘Your call is very important to us please stand by’. | |
| − | Call Waiting | + | * Multi-Tenant: Domain based multi-tenant using subdomains |
| − | + | * Paging: Page another extension with or without password | |
| − | Caller ID | + | * Parking: Send a call to an unused “park” extension. The caller listens to music on hold until another extension connects to the call. |
| − | + | * Phrases: Using xml handler and xml from file system you can string together multiple voice files. | |
| − | Conference Set up voice and video conference calls, is optionally secure with a PIN number, and can transfer current calls to a conference. Interactive conference control provides ability to see the list of callers in the conference and manage the volume, see who is talking, kick, mute, unmute | + | * Ring Groups: Make one extension ring several extensions and an option to receive emails on missed calls. |
| − | Video Conference With Sky View WebRTC based video conferencing is built in. | + | * SoftPhones: An iOS and Android Sky Phone are available on the play store that work seamlessly with Sky PBX, WebRTC phones are supported using the Sky Central platform |
| − | Dial by Name (*411) | + | * Time Conditions: A extension that can be timed to route calls based on domain select, global option, move to other domains, and holiday presets. |
| − | + | * Voicemail: Has ability to copy voicemails for other voicemail boxes when receiving a voicemail. Additional features include voicemail to email and voicemail IVR. Forward add intro, check box for multi-delete. | |
| − | Direct Inward System Access (DISA) | + | * Voicemail to Email: Have voicemails sent to email. |
| − | |||
| − | Device Provisioning | ||
| − | |||
| − | Do Not Disturb (DND) | ||
| − | |||
| − | Fax Server | ||
| − | |||
| − | Follow Me | ||
| − | |||
| − | Music on Hold | ||
| − | |||
| − | Multi-Tenant | ||
| − | |||
| − | Paging | ||
| − | Page another extension with or without password | ||
| − | Parking | ||
| − | |||
| − | Phrases | ||
| − | |||
| − | Ring Groups | ||
| − | |||
| − | SoftPhones An iOS and Android Sky Phone are available on the play store that work seamlessly with Sky PBX, WebRTC phones are supported using the Sky Central platform | ||
| − | Time Conditions | ||
| − | |||
| − | Voicemail | ||
| − | |||
| − | Voicemail to Email | ||
| − | |||
Revision as of 12:25, 26 October 2020
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Sky PBX Feature List
This is a list of features that can be supported on the Sky PBX. Other features are available on the Sky Central platform such as “Zoom like” video conferencing, retail user and admin portals, and integrated support for WebRTC based extensions.
Feature Name Description
Announcements Setup a recording for the auto attendant that provides announcement to callers. (See IVR Menus )
- Auto Attendant:Create a structured interactive voice prompt for callers to use to interact with the PBX
- Call Barge/Eavesdrop/Intercept: Listen into an active call from another extension.
- Call Block: Block inbound calls by the caller id.
- Call Broadcast: Create a recording and select one or more groups to have the system call and play the recording.
- Call Center: Creates a robust call center environment with agent tiers.
- Call Forward: Forward to another extension or to any phone number.
- Call Monitoring: View which extensions are currently in a call. (see Active Extensions)
- Call Pickup: For a particular extension or any extension that is currently ringing.
- Call Queues: Load calls into queues so they can be answered in the order they came into the queue.
- Call Recordings: Record all or some calls or parts of the call.
- Call Attended Transfer: Transfer the active call to another internal or external call. Also known as a warm transfer.
- Call Blind Transfer: Transfer the call from one extension to another without talking to the terminating extension
- Call Waiting: A beep while on a call and to toggle between two different calls.
- Caller ID: Support for customization and supporting providers
- Conference: Set up voice and video conference calls, is optionally secure with a PIN number, and can transfer current calls to a conference. Interactive conference control provides ability to see the list of callers in the conference and manage the volume, see who is talking, kick, mute, unmute, profiles and controls.
- Video Conference: With Sky View WebRTC based video conferencing is built in.
- Dial by Name (*411): Search by first name or last name to find extension numbers on the system.
- Direct Inward System Access (DISA):Gives ability to call into the system, put in a pin code, and then call back outbound.
- Device Provisioning: From Advanced > Default Settings you can enable provisioning for devices. Contacts used as Directory for the phones, vendor list and functions can be enabled or disabled. Support for memory, expansion (side cars), and programmable keys. Configure SIP endpoints for Yealink, Polycom, Cisco, Aastra and several other brands.
- Do Not Disturb (DND): Direct calls to voicemail by default however there is an option when using do not disturb to send the call to an alternative destination.
- Fax Server: A virtual fax machine that can send and receive faxes with advanced features.
- Follow Me: Allows calling multiple extensions or external numbers.
- Music on Hold: Allows multiple categories of music on hold that can be set globally or per domain. Can inject additional audio on intervals such as ‘Your call is very important to us please stand by’.
- Multi-Tenant: Domain based multi-tenant using subdomains
- Paging: Page another extension with or without password
- Parking: Send a call to an unused “park” extension. The caller listens to music on hold until another extension connects to the call.
- Phrases: Using xml handler and xml from file system you can string together multiple voice files.
- Ring Groups: Make one extension ring several extensions and an option to receive emails on missed calls.
- SoftPhones: An iOS and Android Sky Phone are available on the play store that work seamlessly with Sky PBX, WebRTC phones are supported using the Sky Central platform
- Time Conditions: A extension that can be timed to route calls based on domain select, global option, move to other domains, and holiday presets.
- Voicemail: Has ability to copy voicemails for other voicemail boxes when receiving a voicemail. Additional features include voicemail to email and voicemail IVR. Forward add intro, check box for multi-delete.
- Voicemail to Email: Have voicemails sent to email.
