Difference between revisions of "Configure tier link here"
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(Created page with "Click Here to return to Call Center Functions: '''Back''' Agents can be organized by tiers. Click on Tiers from the Call Center page to view and ma...") |
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Agents can be organized by tiers. Click on Tiers from the Call Center page to view and manager tier setup: | Agents can be organized by tiers. Click on Tiers from the Call Center page to view and manager tier setup: | ||
[[File: SkyCentralTier.png]] | [[File: SkyCentralTier.png]] | ||
| + | To add an agent to the tier list, click on Add Tier: | ||
| + | [[File: SkyCentralAddTier.png]] | ||
| + | Select the agent whom needs to be added to the tier list: | ||
| + | [[File: SkyCentralAddTier-1.png]] | ||
| + | Select the call center queue which the agent should be assign to: | ||
| + | [[File: SkyCentralAddTier-2.png]] | ||
| + | The tier level and the position in the queue should also be defined for this agent. | ||
Latest revision as of 12:44, 13 July 2020
Click Here to return to Call Center Functions: Back
Agents can be organized by tiers. Click on Tiers from the Call Center page to view and manager tier setup:
To add an agent to the tier list, click on Add Tier:
Select the agent whom needs to be added to the tier list:
Select the call center queue which the agent should be assign to:
The tier level and the position in the queue should also be defined for this agent.
