Difference between revisions of "Configure agent link here"
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| Line 6: | Line 6: | ||
To add user to call center agent list, click on Add Agent from Call Center Agents page: | To add user to call center agent list, click on Add Agent from Call Center Agents page: | ||
[[File: SkyCentralAddAgent.png]] | [[File: SkyCentralAddAgent.png]] | ||
| − | Agents' pull down list all the users within the same enterprise. Any valid user can be added as | + | Agents' pull down list all the users within the same enterprise. Any valid user can be added as an agent: |
[[File: SkyCentralAgentPullDown.png]] | [[File: SkyCentralAgentPullDown.png]] | ||
| − | For users who have multiple extensions, | + | For users who have multiple extensions, user can select the specific extension as the call center Contact number: |
| + | [[File: SkyCentralContact.png]] | ||
| + | Agent can select the default status from this configuration page: | ||
| + | [[File: SkyCentralAgentStatus.png]] | ||
| + | |||
| + | Note: All timer values on Agents page are in seconds. | ||
Revision as of 09:22, 13 July 2020
Click Here to return to Call Center Functions: Back
To add or manage call center agents, click on Agent from Call Center page:
To add user to call center agent list, click on Add Agent from Call Center Agents page:
Agents' pull down list all the users within the same enterprise. Any valid user can be added as an agent:
For users who have multiple extensions, user can select the specific extension as the call center Contact number:
Agent can select the default status from this configuration page:
Note: All timer values on Agents page are in seconds.
