Call Center Functions

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Sky Central supports call center operations where the incoming calls can be distributed to a group of predefined extensions base on the call strategy, a way to hunt for an active agent. By default the following call strategies are supported on Sky Central:

  - Agent with least talk time: call will be routed to the agents base on the least talk time first
  - Agent with fewest calls: call will be routed to the agents base on the fewest call first
  - Longest idle agent: 

   Longest Idle Agent: The agent will ring who idles the longest depending on their tier level.
   Ring All: All agents ring simultaneously.
   Random: Rings Agents will ring randomly in not particular order.
   Ring Progressively: Agents will ring the same as top-down and will progress until each agent ends up ringing.
   Round Robin: Will ring the next agent available in line.
   Sequentially By Agent Order: Agents will ring in a sequence by the tier and the tiers order.
   Top Down: Agent rings in order starting from one.