Difference between revisions of "Call Center Functions"
Jump to navigation
Jump to search
(Created page with "Click Here to return to the Sky Central Quick Start: '''Back''' Sky Central supports call center operations where the incoming calls can be distributed to...") |
|||
| Line 6: | Line 6: | ||
Sky Central supports call center operations where the incoming calls can be distributed to a group of predefined extensions base on the call strategy, a way to hunt for an active agent. By default the following call strategies are supported on Sky Central: | Sky Central supports call center operations where the incoming calls can be distributed to a group of predefined extensions base on the call strategy, a way to hunt for an active agent. By default the following call strategies are supported on Sky Central: | ||
| − | + | - Agent with least talk time: call will be routed to the agents base on the least talk time first | |
| − | + | ||
| + | - Agent with fewest calls: call will be routed to the agents base on the fewest call first | ||
| + | |||
| + | - Longest idle agent: | ||
| + | |||
| + | |||
| + | |||
Longest Idle Agent: The agent will ring who idles the longest depending on their tier level. | Longest Idle Agent: The agent will ring who idles the longest depending on their tier level. | ||
Ring All: All agents ring simultaneously. | Ring All: All agents ring simultaneously. | ||
Revision as of 07:20, 6 July 2020
Click Here to return to the Sky Central Quick Start: Back
Sky Central supports call center operations where the incoming calls can be distributed to a group of predefined extensions base on the call strategy, a way to hunt for an active agent. By default the following call strategies are supported on Sky Central:
- Agent with least talk time: call will be routed to the agents base on the least talk time first
- Agent with fewest calls: call will be routed to the agents base on the fewest call first
- Longest idle agent:
Longest Idle Agent: The agent will ring who idles the longest depending on their tier level. Ring All: All agents ring simultaneously. Random: Rings Agents will ring randomly in not particular order. Ring Progressively: Agents will ring the same as top-down and will progress until each agent ends up ringing. Round Robin: Will ring the next agent available in line. Sequentially By Agent Order: Agents will ring in a sequence by the tier and the tiers order. Top Down: Agent rings in order starting from one.
