Configure agent link here - Revision history

Liliu at 17:30, 13 July 2020

2020-07-13T17:30:00Z

2020-07-13T17:18:54Z

2020-07-13T17:17:48Z

2020-07-13T17:15:00Z

2020-07-13T17:12:50Z

2020-07-13T17:04:46Z

2020-07-13T15:26:12Z

2020-07-13T15:22:12Z

2020-07-13T15:03:55Z

2020-07-13T14:13:24Z

@@ Line 12: / Line 12: @@
 Agent can select the default status from this configuration page:
         [[File: SkyCentralAgentStatus.png]]
-To delete an agent from a call center queue, from Agents page, select the agent needs to be removed, in the following example, joe@test.com:
+To modify or delete an agent from a call center queue, from Agents page, select the agent needs to be modified removed, in the following example, joe@test.com:
         [[File: SkyCentralDelJoe.png]]
-Update Agent page will pop up at this time.  Click on "Delete Agent", agent joe@test.com will be deleted from the agent list:
+Update Agent page will pop up at this time. To delete the agent, joe@test.com in this example, click on "Delete Agent":
         [[File: SkyCentralDelAgent.png]]
 Note: All timer values on Agents page are in seconds.

@@ Line 14: / Line 14: @@
 To delete an agent from a call center queue, from Agents page, select the agent needs to be removed, in the following example, joe@test.com:
         [[File: SkyCentralDelJoe.png]]
-Update Agent page will pop up.  Click on "Delete Agent", agent joe@test.com will be deleted from the agent list:
+Update Agent page will pop up at this time.  Click on "Delete Agent", agent joe@test.com will be deleted from the agent list:
         [[File: SkyCentralDelAgent.png]]
 Note: All timer values on Agents page are in seconds.

@@ Line 6: / Line 6: @@
 To add user to call center agent list, click on Add Agent from Call Center Agents page:
         [[File: SkyCentralAddAgent.png]]
-Agents' pull down lists all the users within the same enterprise. Any valid user can be added as an agent:
+The pull down list for Agents field lists all the users within enterprise whom can be added as an agent:
         [[File: SkyCentralAgentPullDown.png]]
 For users who have multiple extensions, user can select the specific extension as the call center Contact number:

@@ Line 13: / Line 13: @@
         [[File: SkyCentralAgentStatus.png]]
 To delete an agent from a call center queue, from Agents page, select the agent needs to be removed, in the following example, joe@test.com:
-        [[File: SkyCentralDeleteAgentJoe.png]]
+        [[File: SkyCentralDelJoe.png]]
 Update Agent page will pop up.  Click on "Delete Agent", agent joe@test.com will be deleted from the agent list:
-        [[File: SkyCentralDeleteAgentFinal.png]]
+        [[File: SkyCentralDelAgent.png]]
 Note: All timer values on Agents page are in seconds.

@@ Line 13: / Line 13: @@
         [[File: SkyCentralAgentStatus.png]]
 To delete an agent from a call center queue, from Agents page, select the agent needs to be removed, in the following example, joe@test.com:
-        [[File: SkyCentralDeleteJoe.png]]
+        [[File: SkyCentralDeleteAgentJoe.png]]
 Update Agent page will pop up.  Click on "Delete Agent", agent joe@test.com will be deleted from the agent list:
-        [[File: SkyCentralDeleteAgent.png]]
+        [[File: SkyCentralDeleteAgentFinal.png]]
 Note: All timer values on Agents page are in seconds.

← Older revision		Revision as of 15:03, 13 July 2020
Line 6:		Line 6:
	To add user to call center agent list, click on Add Agent from Call Center Agents page:		To add user to call center agent list, click on Add Agent from Call Center Agents page:
	[[File: SkyCentralAddAgent.png]]		[[File: SkyCentralAddAgent.png]]
		+	Agents' pull down list all the users within the same enterprise. Any valid user can be added as a new agent:
		+	[[File: SkyCentralAgentPullDown.png]]
		+	For users who have multiple extensions,

← Older revision		Revision as of 14:13, 13 July 2020
Line 4:		Line 4:
	To add or manage call center agents, click on Agent from Call Center page:		To add or manage call center agents, click on Agent from Call Center page:
	[[File: SkyCentralAgent.png]]		[[File: SkyCentralAgent.png]]
		+	To add user to call center agent list, click on Add Agent from Call Center Agents page:
		+	[[File: SkyCentralAddAgent.png]]